You can also figure out which startup, service or program causes the fingerprint login issue via Windows 10 clean boot or the Event Viewer:Ĭlean boot can help to find out the troublemakers of this issue. Check if you have installed any updates or third party software recently, which may cause the fingerprint login not working. If there’s no problem on the fingerprint reader, you can check other devices to see if they do affect the scanner.

Solution 2: Check Other Devices That May Cause Fingerprint Not Working If you still fail to access to Windows 10 via Windows Hello, and the fingerprint is still not working, go on the reading for more solutions. Start the PC to see if the fingerprint scanner is available for login. If the fingerprint sensor is damaged seriously, it is recommended to send the device to repair. Check if there are scratches on the sensor. If so, use a clean cloth to wipe it down and keep it as clean as possible.Ģ. Check if there is any grease on the fingerprint scanner. So to avoid wasting time fiddling around with the PC inner working, which proves of little use, it is better for you to do the following:ġ. Sometimes, it may be the fingerprint reader problem that results in the fingerprint not working issue. Solution 1: Check the Fingerprint Scanner If you have little knowledge of the PC inner workings, it is recommended you follow the automated solutions in case serious system problems like 100% disk usage, Windows 10 slow boot, error INACCESSIBLE_BOOT_DEVICE, etc. How to Troubleshoot Windows Fingerprint Login Problemīelow are some solutions you can adopt to fix the fingerprint login problem. Let’s have a close look at how to troubleshoot the Windows 10 fingerprint reader not working issue. If you encounter such fingerprint login problem, don’t worry. However, some users are bothered with the fingerprint login issue after they perform some updates or just wake up the OS from sleep. You are allowed to access Windows 10 if the fingerprint image matches the right one. The built-in biometric device, namely fingerprint reader, scans your fingerprint and checks in Windows Hello. Fingerprint login helps you log into Windows 10 conveniently with your fingerprint.

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